No returns of any type will be accepted by WiAutomation if not agreed. In order to withdraw from the contract, The User shall contact the Holder at the email address firstname.lastname@example.org. The User will receive instruction on how to return the Product. In case of withdrawal, the Holder will reimburse the payments received by the User, as well as the delivery costs, without undue delay and no later than 14 days from the withdrawal notice by the User. The Holder shall refund the User through the same payment method used by the latter for the online purchase. The User shall return the Products through a shipping carrier of its own choice and at its own expense, without undue delay and no later than 14 days from the withdrawal notice sent to the Holder. The User is responsible for the integrity of the Product as long as the good is in his possession and shall take all the appropriate measures to preserve the product and do as much as possible to ensure that the product is returned at its best possible conditions, including the undamaged original packaging, instruction manuals, accessories and any separate item and other component. The Product must not have been handled in ways which are not strictly necessary to establish the nature, characteristics and functioning of the Product. The Holder will not take into consideration requests for Product return in case the Product returned is malfunctioning due to misuse, negligence, damage or physical alterations, either aesthetic or superficial, tampering or improper maintenance or wear and tear. The customer has 14 days to return the product after it has been allowed to return. WiAutomation reserves the right to refuse any unauthorized returns: those received after 14 days. The customer can return defective products. Returning once agreed upon under the terms of written must be made within the warranty period specified in our terms of warranty (on the page relating to the terms and conditions), to WiAutomation, specifying whether if he want to have a replacement, repair or refund. Exclusion of the right of withdrawal
EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is excluded with respect to: supply of sealed products that have been unsealed after delivery; supply of products or services whose price is dependent on financial market variations that the trader is not able to control, which may occur during the withdrawal period. The customer may request the return of products not later than 15 days from the invoice date. WiAutomation will review all requests case by case. If they are granted a return authorization WiAutomation reserves the right to retain a share of 15 % of the purchase price for a used product and 40% for a new product. Returns for non-defective products create discomfort to our company as it might be the only piece in stock . We would find ourselves in the position of not being able to meet the demands of other customers if there are any. Also if we send a new sealed product and will be returned open it will no longer have the same market value. WiAutomation reserves the right to refuse a return that will be delivered in our warehouses not in the same conditions. All products must be returned complete, as received upon delivery. Includes manufacturer's boxes, packing materials, manuals, cables and other accessories provided by WiAutomation in the original shipment. WiAutomation reserves the right to refuse the return of incomplete products or charge a minimum of 15% for returns that were accepted. The customer is responsible for the shipping cost for returns. The customer has the option of ensure material to cover the damage that may have occurred in transit of returns and to use a courier of his choice. The shipping method you choose must have a tracking number in order to give the possibility to have a confirmation of the shipment. WiAutomation is not liable for loss or damage during the transportation of returned products. WiAutomation is not responsible for damage that may occur in transit during the return of the product. In order to minimize the possibility of damage to products in transit, customer must place correctly the product/s, or original manufacturer's box with the product, in a shipping box with packaging material. The customer must ensure that the product is properly protected with bubbles or packing foam. The products must not be shipped without packing. The preferred method by WiAutomation for the products return is to place each product into a single box. If this is not possible, the customer may enter multiple products in the same box as long as the same are protected in its antistatic bag and separated from each other with bubbles or packaging foam to prevent damage to them. The products must not be returned without an accurate protection inside the box. Crushed or damaged shipping boxes should never be used to return the products.
PRODUCTS DAMAGED IN TRANSIT
If a package containing the products purchased by WiAutomation arrives in damaged condition at the customer's address, the customer should refuse delivery by the courier.
If the customer accepts delivery of the parcel, the customer must: (i) make Note of the damage on the delivery paper of the Courier so that WiAutomation may file a complaint; (ii) keep, as were delivered, the products, the original box and packing material received; and (iii) promptly notify WiAutomation by contacting customer service via email at email@example.com to arrange an inspection of the courier and the removal of damaged products. If the customer does not note the damage and keep the products received, the original box, packing and does not notify to WiAutomation within 5 days of delivery acceptance, WiAutomation will be deemed to have been accepted the products as if they arrived intact and will be applied a regular right of withdrawal by WiAutomation.
The returned item will be carefully reviewed and if the goods state that we will receive like as shipped by WiAutomation a refund will be issued. The refund will be done after 5 working days from receipt of the goods. You will receive an e-mail notification.
New products are covered by a Wiautomation warranty of 12 months from the delivery date, the refurbished products are guaranteed for 6 months by Wiautomation. If the item is not as described, you will have a full refund including all shipping costs. If the item is lost or damaged in transit will be refunded only in case of insurance. Whenever the User intends to make use of the remedies provided by the legal guarantee provided with the Products, the User shall contact the Holder at the email address firstname.lastname@example.org. The Holder shall promptly reply to the communication of the alleged lack of conformity and shall indicate to the User the specific procedure to be followed, taking into account the category of goods relating to the Product, and / or the alleged defect.
The tampering, unauthorized removal, failure unfollow of the user instructions, the use of a different voltage from that prescribed, the fitting of non-genuine parts or do not comply with the technical specifications, failures for improper use of the device, the repair attempt by unqualified personnel, the damage caused by natural disasters and not (lightning, fire, flooding, vandalism, etc.), will void warranty. The warranty conditions will apply only to the product, object of malfunction, accompanied by the authorisation to return.
Parcop S.r.l., in the person of its legal representative pro tempore, with registered office in Bacoli in Monte Di Procida (NA) Via Filomarino III Tr. 13 (VAT code/fiscal code. 08668021218), email: email@example.com, certified email firstname.lastname@example.org, registered at the Register of Companies of Naples
(also merely as the “Seller”)
1) to make, through a special form ("quick quote"), present on the website, at the URL https://eg.wiautomation.com/quotation-request , a specific request for a quotation, in relation also to products that cannot be purchased or are not visible online, entering all the relevant details (by example, company name, email, product code, brand and quantity required);
2) receive the so-called "quick quotation" by contacting the number present at the above URL. After that, the negotiation will continue offline and the contract will be considered concluded with the receipt by Parcop S.r.l. of the order confirmation duly signed by the buyer and sent through official channels (email, or in the additional ways that may be specified on the site). Even in the case of offline purchase, these terms and conditions of sale will apply, and they will be attached or recalled to each quotation and duly accepted with appropriate signature. It is possible that the prices in the quotation differ from those online, due to variables such as, but not limited to, type of product, quantity and availability of the same.
If the Customer is registered, its billing and delivery information will be displayed automatically and can be changed as needed. If the Customer is not registered, he/she is required to enter this data with each purchase.
The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days.
Indicative delivery times for goods "Available on Order" range up to 10 weeks, in alternative case notification of delivery time will be made via e-mail. Cancellation of an "Available on Order" order occurs as in section 4-g of this documentation, "Availability and Order Cancellation." Delivery times are subject to change depending on delays on production by the manufacturer or delays on processing by the supplier.
- that the number of packages being delivered corresponds to what is stated in the transport document;
- that the packaging is intact, undamaged, or otherwise altered and with intact seals.
Specifically, the Consumer should write to the following email address: email@example.com, indicating:
— Recipient [name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the professional]:
— I/we () hereby give notice of withdrawal from my/our () contract of sale of the following goods/services (*)
— Ordered on ()/received on ()
— Name of consumer(s)
— Address of consumer(s)
In the event of receiving the wrong product with regard to what was ordered (to be understood as the only instance in which the error is attributable to the Seller) or damaged (due to causes attributable to the Seller or the courier) or altered or, in general, nonconforming, the Customer who holds the status of Consumer has the duty to report such errors and defects within the time limits provided by the Uniform Commercial Code and the legislation of the State of residence of the Consumer Customer, in the case of the provision of digital content or digital service. This paragraph also applies to goods bearing digital elements.
In the case of a purchase by a Customer who does not hold the status of Consumer, the rules of the Italian Civil Code, specifically Article 1495 of the Civil Code, which requires the reporting of flaws within 8 days of their discovery, shall apply with regard to the reporting of flaws. The action is limited to one year from delivery. Therefore, under these Terms and Conditions, the manufacturer's warranty of the purchased goods does not apply, since Parcop S.r.l. does not hold the status of authorized reseller.
b.1 Refurbished products are covered by the same legal warranty that applies to new products. However, it should be noted that, due to the inherent characteristics of refurbished (used) products any aesthetic and non-functional flaws, such as scratches, signs of wear and tear, lack of accessories not essential for the functioning of the product, will not be covered by the legal warranty. The Customer who purchases the refurbished product, that is, aware of the purchased product, in all its characteristics, cannot claim as a lack of conformity what is inherent in the product itself and accurately described.
In any case, the Customer has the burden of attaching, to the return email, for the consumer or, to the return form, for the company, appropriate photographic and/or video documentation from which the error or flaw is clearly evident.
This is without prejudice to the additional conventional warranty granted by the Seller for refurbished products, for a duration of up to 12 (twelve) months from purchase, where provided for and, therefore, specified in the relevant product sheet.
b.2 In the case of goods bearing digital elements, in the contractual relationship between the seller and the consumer (b2c), the seller is bound to keep the consumer aware of available updates, including security updates, necessary for the purpose of maintaining the conformity of such goods, and to provide them to the consumer, in the period of time:
If the consumer does not install the provided updates within a reasonable period of time, the seller shall not be liable for any lack of conformity resulting solely from the lack of the relevant update, except in the cases provided for in (a) and (b) of this Article, paragraph 2.
There is no lack of conformity if, at the time of the conclusion of the sales contract, the consumer was specifically informed that a particular characteristic of the goods deviated from the objective conformity requirements set forth in these standards, and the consumer expressly and separately accepted this deviation at the time of the conclusion of the sales contract.
In any case, for goods bearing digital elements - such as but not limited to Allen-Bradley PLC products - Parcop S.r.l. does not guarantee the presence of any firmware or any necessary level of firmware, nor can it otherwise provide it. Therefore, in such cases, no liability whatsoever can be attributed to Parcop S.r.l. It is the Customer's obligation to abide by the terms of any License Agreement relating to obtaining or installing firmware where present. Following receipt of the email and/or form and related documentation, the Seller evaluates the error, flaws and any on-conformity reported by the Customer and decides whether to authorize the return of the Products by providing a feedback, containing the "Return Code," via email to the address provided during the transmission of the order.
-14 (fourteen) days from the reporting of the flaw or non-conformity;
The Seller has the right to resolve the contract entered into by simply notifying the Customer and stating its reasons; in this case, the Customer is entitled solely to the return of any amount already paid with no further claim whatsoever.
The obligations assumed by the Customer, as well as the guarantee of the successful completion of the payment that the Customer makes by means referred to in Article 5, are essential in nature, so that by express agreement, the failure by the Customer to perform the services underlying the execution of the contract and the quality of the service (ex multis, conduct that hinders or does not facilitate the shipment of products by the Seller) may result in the termination of the contract by right under Article 1456 of the Italian Civil Code, without prejudice to the right for the Seller to take legal action for compensation for further damage.
These General Conditions of Sale are ruled by Italian law and shall be interpreted in accordance to it, without prejudice to any different prevailing mandatory rule of the Customer's country of habitual residence if the latter is qualified as a Consumer.
For any dispute arising from the application, execution and interpretation of these General Conditions of Sale, the Court of Naples shall have exclusive jurisdiction if the Customer has made the purchase for purposes related to entrepreneurial, commercial, professional or craft activity.
For any dispute arising between the Consumer and the Seller the State of residence of the Consumer and the court in whose district the Consumer has its residence or domicile shall have jurisdiction.
(to be substituted for placing online with pop-up or point and click)
According to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that he/she has carefully read the contract and expressly approves the following clauses:
Art. 4 (availability of products and tacit confirmation of cancellation as per g));
Art. 5.f. (duties and taxes of the destination country);
Art. 6 (limitation of liability for late delivery and non-receipt of goods, penalties);
Art. 9 (express termination clause);
Art. 8.b2 - 10 (limitations of liability);
Art. 11 (exclusive jurisdiction for Customer who is not a Consumer).
We offer different payment methods to make your purchase simple and secure. All transactions are operated by bank FIDEURAM - INTESA SANPAOLO PRIVATE BANKING SPA.
We accept payments in all major currencies. However, we prefer euros, British pounds (GBP) or American dollars (USD).
Payments made in other currencies may be subject to additional costs.
HOW TO PAY
To pay by bank transfer, just ask your bank to make a payment for Parcop s.r.l. including the number of the proforma or the reference number of the order online. All details with account number, IBAN and personal data are indicated in the pro forma invoice received as official quotation or purchase order via website.
The only IBAN for payments by bank transfer is IT65L0329601601000067339925
BIC (SWIFT): FIBKITMM
Bank name: INTESA SANPAOLO PRIVATE BANKING SPA, VIA MONTEBELLO 18, MILAN, IT
We accept most of the major credit and debit cards including Visa, MasterCard and American Express. To offer a secure solution to our customers we rely on the STRIPE payment gateway in order to protect and encrypt your data.
The safest immediate payment method in the world to make online purchases, your transactions are safe thanks to PayPal purchase protection. Our e-mail address for payments through PayPal is the following: firstname.lastname@example.org
If you wish to purchase out of our website by credit card, send an e-mail to email@example.com with the reference of the products concerned, our team will be happy to send you an e-mail payment request, clicking on the link you can complete the payment. If you are already in possession of our quotation, just specify the reference number in the mail to send.
Customers residing in Italy pay 22% VAT.
European Union customers are not subject to VAT payments, as long as their VAT number is provided. Without the latter, VAT is 22%
Customers residing outside the EU do not pay VAT under any circumstances.
All products are always supplied with a purchase invoice.
WE DELIVER WORLDWIDE
WiAutomation ships worldwide with DHL EXPRESS. Our company has special agreements with DHL, so we are able to offer fast and safe deliveries all over the world. All shipments are insured. Note: for shipping outside the European Community customs fees may be applied. For companies: They must communicate to WiAutomation the business name, the registered office address and the VAT id number, all this information is necessary for invoicing. In case of storage or delivery the customer is responsible for paying all costs. Delivery times may vary for products out of stock according to the time of the manufacturer/supplier. Tracking information will be available when the shipment will left our warehouse. Please note : We are not responsible for delays in updating the shipping / delivery information on the DHL platform, sometimes it may happen that the tracking information may not be available until 24 hours after sending the goods. Once your order is shipped, you will receive a confirmation email with the tracking number. WiAutomation after entrusted at shipping courier the package is not responsible for any delivery delay.
DELIVERY RATES & TIMES
The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days.
Delivery periods for the ordered products are purely indicative : delivery times are subject to change depending on delays on production by the manufacturer or delays on processing by the supplier.
WiAutomation will deliver to the Client at the address provided, the products selected and ordered by the client, in accordance with the procedures detailed in the paragraphs above, through a carrier and / or forwarding agents. Delivery will occur according to the timings specified in the order confirmation.
Upon receipt, the client must check the conformity of the delivered products with the order, and only thereafter shall proceed with the signing of the documents of delivery, with no prejudice to the right of withdrawal provided for in the clause relating to the “Right to Withdrawal”.WiAutomation assumes no responsibility for any delay or failure to deliver the goods due to force majeure events, such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and any other event that may prevent, in whole or in part, the performance of the contract within due time.
WiAutomation shall not be liable towards any party or third parties for damages, losses and costs incurred as a result of a failure to perform the contract for the reasons mentioned above.